Fleet Manager Assistant

Main Office - 801 Highway 3 N, Northfield, MN 55057

Full-time - Monday through Friday, 40 hours per week

$45,000-$50,000 a year

Job Responsibilities

Assist Fleet Managers in all aspects of a driver's day by communicating with drivers, planners, and CSRs to schedule driver pickup and deliveries to customers, taking into account the delivery deadline, driver HoS, driver home time, equipment availability, and other outside factors such as weather and traffic.
Monitor the movement of trucks and freight from pickup to delivery by communicating with drivers throughout the trip to assess progress and address any issues or problems that may arise.
Monitor, prioritize, and resolve any issues that may affect scheduled times for pickup or delivery caused by mechanical problems with trucks, delays due to traffic or weather challenges, HoS issues, or changes requested by the costumer regarding times or locations.
Record changes in ETA, PTA, home time, etc. in TMW Suite software and communicate any critical changes with Planners and CSRs. Provide drivers with POs as the event occurs.
Communicate status of each delivery in progress at the start and completion of each work shift.
Work with drivers to educate and optimize miles and MPG to help them reach their established goals.
Notify drivers when required paperwork is missing, when their equipment is scheduled for preventive maintenance, etc.
Other duties as specified.

Skills & Abilities

High School Diploma or GED with previous office experience.
Strong team player with the ability to stay calm and function in a high call volume, fast-paced, and challenging environment.
Preferred computer skills in MS Outlook and Excel.
Experience with TMW Suite and Samsara preferred.
Superior verbal, written, and interpersonal communication skills with the ability to calm an upset driver and relate to drivers on a personal level.
Strong listening skills with the ability to differentiate driver issues and decipher problems vs complaints.
Strong critical thinking, decision-making, and problem resolution skills.
Strong attention to detail and follow-up skills.
Ability to self-manage, multitask, organize, and prioritize to meet tight deadlines.
Ability to think on one's feet and make decisions quickly.
Ability to determine what the single-most important task is at any given moment.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to read, write, and speak English fluently.
Willingness to occasionally take calls after hours and requirement to work approximately every 13th Saturday from 8am to 12pm.

Benefits